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Chapter 9, Activate your networks before the disaster

The Rotary structural advantage

No other volunteer organization has what you have: a table around which the doctor, the contractor, the lawyer, the restaurateur, the engineer, the pharmacist, the farmer and the journalist sit together every week. These professionals did not get there by chance. They know the mayor, the hospital director, the fire brigade commander, the supermarket owner, the Red Cross lead. Often personally.

This network density is your competitive edge in a disaster. But an unformalized advantage is a lost advantage. A member who "knows the hospital director" is of no use if that relationship is not documented, activatable, and known to the Disaster Coordinator.

This chapter deals with formalizing networks, turning personal relationships into a collective response capability.


Mapping local actors: the 5 families

Before any disaster, the club must have mapped all the actors present on its territory. Not a phone book, an operational map: who does what, with what resources, and how to reach them.

Family 1, Rescue and emergency

These are the professional first responders. Rotary does not replace them, it complements them.

Actor What they do in a disaster Contact to establish What Rotary can bring
Fire department Emergency rescue, extrication, fire suppression Brigade commander Logistics, vehicles, trained volunteers
EMS / Medical emergency Emergency care, triage, medical transport Medical director Doctor, pharmacist members; patient transport
Civil protection Official coordination, evacuation, shelter Prefecture / Town Hall (emergency services) Volunteers, spaces, funding
Red Cross / Red Crescent Shelters, first aid, water, family-link restoration Local delegate Funding, complementary logistics, volunteers
Civil safety associations Rescue, logistics, psychological support Local president Training exchange, joint exercises

Family 2, Humanitarian and social aid

These organizations arrive in the hours or days that follow to meet the basic needs of affected populations.

Actor What they do Contact to establish
Food aid charities Food aid, clothing, accommodation Local branch manager
Food Bank Bulk food distribution Regional director
Salvation Army Food, accommodation, material aid Local officer
Médecins Sans Frontières / Médecins du Monde Medical care (large disasters) National office (rare activation)
Neighborhood / community associations Ground knowledge, trusted relay President, solidarity lead
Migrant / diaspora associations Translation, cultural mediation, network Community leader

Family 3, Religious communities

Often underestimated in response plans, religious communities are nonetheless among the first to mobilize. They have hosting spaces (parish halls, mosques, temples), established solidarity networks, and deep trust with vulnerable populations.

Actor Typical resources Contact
Catholic / Protestant parishes Parish halls, volunteer network, canteen, social network Priest, pastor, deacon
Mosques Prayer hall (large capacity), solidarity network, kitchen Imam, association president
Buddhist / Hindu temples Quiet spaces for psychological support, community network Head monk
Synagogues Solidarity network, community space Rabbi, community president

Concrete action: Invite a local religious leader to a club meeting once a year. Not to talk about religion, to establish the human contact. On disaster day, they will be an ally, not a stranger.

Family 4, Local authorities and public services

Local authorities are the coordinating authority. The Rotary club operates under their supervision in a crisis.

Actor Role in a disaster Contact to establish
Town Hall / Commune Official coordination, opening gymnasiums and halls, emergency housing, requisitioning Operations director or deputy mayor for security
Departmental / regional council Financial resources, logistical support, roads Civil protection department
Prefecture Emergency plan, departmental coordination Emergency services head
Water / sanitation services Network restoration, emergency shutoffs, potability Technical on-call
Electricity services Power restoration, safety shutoffs Utility on-call
Gas services Emergency shutoffs, leak securing Utility on-call
Schools / colleges / high schools Gymnasiums and canteens as emergency shelters Head of institution + town hall

Family 5, Local economic actors

This is where the Rotary network makes the difference. Your members know these actors. Often, they are part of them.

Actor Mobilizable resources How to formalize the link
Big box stores / supermarkets Bottled water, food, hygiene products, tarps Pre-negotiated emergency donation agreement
Transport companies Trucks, vans, logistics Documented verbal agreement or letter of intent
Hotels Rooms for emergency accommodation (under town hall agreement) Director contact, hosting capacity noted
Pharmacies Essential medicines, medical equipment Emergency supply agreement
Gas stations Fuel for generators and vehicles Priority agreement in case of shortage
Construction companies Heavy equipment, materials, skilled labor Availability agreement
Printers Forms, posters, information flyers Free emergency printing
Food companies Bulk food Donation agreement

Formalize ties: from personal relationship to collective capability

The problem with informal relationships

"I know the fire chief, we play golf together." Very well. But what if you are not available on disaster day? What if you are yourself affected? What if you have left the club? That relationship dies with your departure.

Formalization turns a personal contact into a collective club asset.

How to formalize: 3 levels

Level Method Effort Value
1. Documentation Enter the contact in the club directory with name, role, phone, mobilizable resources 5 minutes Contact survives member's departure
2. Introduction Invite the contact to a club meeting. They put a face on "Rotary". The Coordinator takes over the relationship. 1 evening Contact knows the club, not just one member
3. Agreement Sign a memorandum of understanding (MOU) or letter of intent A few hours Formal commitment, activatable in crisis without negotiation

The simplified memorandum of understanding (MOU)

An MOU does not need to be a 20-page legal document. For a Rotary club, a one-page letter is enough:

MOU structure for a club: 1. Identification of the parties (Rotary Club of [CITY] and [ORGANIZATION]) 2. Purpose: cooperation in case of natural or technological disaster 3. Club commitments: trained volunteers, complementary funding, logistics 4. Partner commitments: specific resources, participation in drills, information sharing 5. Duration: 1 year, tacitly renewable 6. Operational contacts: 1 name + phone on each side 7. Signatures: Club President + head of the organization

Priority partners for signing an MOU: 1. Local Red Cross / Red Crescent 2. Town Hall (civil safety department) 3. A key economic actor (supermarket or transport company)


Annual actions: the relational calendar

Relationships are built over time. An annual calendar of actions ensures that ties are maintained, not just created.

Month Action Responsible Target partner
September Invite the local Red Cross lead to a club meeting Disaster Coordinator Red Cross
October Take part in the International Day for Disaster Risk Reduction (October 13, UN), co-organize an event with a partner Coordinator + Comms General public + partners
November Meet the fire brigade commander (station visit or club invitation) Coordinator Fire department
January Invite a town hall official (operations director or deputy mayor for security) Club President Local authorities
March Take part in a municipal or departmental civil protection drill Coordinator + 2-3 members Civil protection
April Renew or sign MOUs with key partners President + Coordinator All MOU partners
May Inter-association local meeting: invite NGOs, associations, religious communities to share preparedness plans Coordinator All local actors
June Annual review of partner relationships. Update of the external contacts directory. Coordinator Internal

Principle: One annual visit per key partner. This is not bureaucracy, it is relational investment. The day you call the fire brigade commander at 3 a.m. to ask whether the zone is safe for your volunteers, they will answer because they know you.


The 3W principle: Who does What Where

Before launching any action in a disaster, three questions must be asked and documented:

WHO does WHAT on WHICH ZONE?
(Who does What Where)

This principle, drawn from OCHA humanitarian coordination, avoids duplication (two organizations distributing water at the same spot while a whole neighborhood gets nothing) and gaps (no one taking care of isolated elderly).

3W matrix to fill out in the first 24 hours

Organization WHAT (action) WHERE (zone) WHEN (period) Contact
Red Cross Shelter + first aid Paul Bert gymnasium, Center Continuous [Name, phone]
Town Hall Accommodation, drinking water Community hall, North district Continuous [Name, phone]
Food aid charity Food distribution Supermarket parking lot, South zone 10 a.m.-4 p.m. [Name, phone]
Rotary Club of [CITY] Community kitchen + hygiene kit distribution Jean-Moulin school, East district 7 a.m.-8 p.m. [Name, phone]
Saint-Peter's parish Reception of isolated elderly Parish hall 8 a.m.-10 p.m. [Name, phone]
GAP IDENTIFIED Lilas district, no coverage West zone , ,

The last line is the most important. That is where Rotary delivers the most value: fill the gaps, do not duplicate what already exists.

Where to get 3W information

Source When How
Municipal coordination meeting Daily in acute phase The club sends a representative
Prefectoral crisis cell Acute and stabilization phase Via official channel (often emergency plan)
Direct contact with local NGOs Permanent Calls, WhatsApp, field visits
OCHA cluster meeting Major international disasters Via DNA-RAG or RI

Know your Rotary contacts: district and RAGs

Your club does not operate in a vacuum. The Rotary network itself is a network to activate, and it is considerably more powerful than most clubs imagine.

Essential district contacts

Role What they can do for you Contact
District Governor (DG) Activate the district response, coordinate neighboring clubs, validate DRGs Phone: _______
DRO (District Disaster Relief Officer) Coordinate the operational response at district level, ensure club-RI liaison Phone: _______
DRFC (District Rotary Foundation Committee Chair) Facilitate grant requests (DRG, Global Grants), manage DDF funds Phone: _______
District disaster committee chair Coordinate inter-club resources, organize trainings Phone: _______
Neighboring clubs, Disaster Coordinators Human and material reinforcement, logistics relay Phone: _______

RAGs relevant for disasters

Rotary Action Groups (RAGs) are global networks of expert Rotarians in a given field. In a disaster, they provide technical expertise, connections and mentorship.

RAG Field When to activate Contact
DNA-RAG (Disaster Network of Assistance) General disaster coordination, training, tools Any disaster dna-rag.com
WASH-RAG (Water, Sanitation & Hygiene) Drinking water, sanitation, hygiene Water/sanitation need wash-rag.org
ShelterBox Emergency shelters (tents, kits) Emergency housing need shelterbox.org
Disaster Aid Survival kits, immediate response Acute phase disasteraid.org
RAGFP (Rotary Action Group for Peace) Mediation, conflict zones Disasters in conflict zones rotaryactiongroupforpeace.org

Concrete action: The club's Disaster Coordinator must have the direct contact details of the DRO and the regional DNA-RAG contact in their phone. Not in a file somewhere, in their phone contacts, ready to be dialed.


Mapping exercise: 4-step method

For clubs starting from scratch, here is the method to map local actors in one quarter.

Step 1, Internal inventory (1 club meeting)

Ask each member: "Which organizations in your territory do you know personally, through your professional activity or your commitments?"

Compile the answers in a simple table:

Member Known organization Personal contact Potential resources

Step 2, Classification (Coordinator's work, 2 hours)

Classify each organization in one of the 5 families. Identify the families where you have gaps. Prioritize families 1 (emergency) and 4 (authorities) if they are incomplete.

Step 3, Making contact (2-3 months)

For each actor identified: 1. The member who knows the organization makes the first contact 2. They present the club's disaster preparedness project 3. They propose a meeting or a club invitation 4. The Coordinator attends the meeting to establish the institutional link

Step 4, Formalization (ongoing)

For each established contact: 1. Document in the external contacts directory (level 1) 2. Invite to the club (level 2) 3. Propose an MOU if relevant (level 3)


Pitfalls to avoid

Pitfall Consequence Solution
Relying on a single member for a key contact Contact lost if the member is absent or leaves the club Introduce the contact to the Coordinator AND the President, triangulation
Mapping without maintaining Obsolete contacts within 12 months Annual meetings calendar
Ignoring informal actors (religious communities, neighborhood associations) Loss of community trust, gaps in coverage Systematically include family 3
Trying to do everything yourself Duplication, exhaustion, tensions with other organizations Systematic 3W: fill gaps, do not duplicate
Arriving on disaster day without being known by partners Rejection, mistrust, wasted time At least one annual meeting with each key partner
Promising capabilities the club cannot deliver Disappointment, lasting loss of credibility Only formalize what you can actually mobilize

Annual checklist, Networks and partnerships

To be completed between July and September of each Rotary year:

  • Mapping of the 5 actor families updated
  • External contacts directory verified (verification call per contact)
  • At least 1 active MOU with a key partner (Red Cross or town hall)
  • District DRO contact verified and saved in the Coordinator's phone
  • Regional DNA-RAG contact identified
  • Annual partner meetings calendar planned
  • At least 1 partner invited to the club in the last 12 months
  • Club participation in at least 1 civil protection drill in the last 12 months
  • "Liaison agent" members designated for each key partner
  • Mapping results presented to the club at a meeting

Your members already know the right people. Your job is not to create a network, it is to make visible and activatable a network that already exists around your table every week. Mapping and formalization are not administrative exercises. They are the gestures that turn 30 individual address books into a collective response capability.