Chapter 9, Activate your networks before the disaster¶
The Rotary structural advantage¶
No other volunteer organization has what you have: a table around which the doctor, the contractor, the lawyer, the restaurateur, the engineer, the pharmacist, the farmer and the journalist sit together every week. These professionals did not get there by chance. They know the mayor, the hospital director, the fire brigade commander, the supermarket owner, the Red Cross lead. Often personally.
This network density is your competitive edge in a disaster. But an unformalized advantage is a lost advantage. A member who "knows the hospital director" is of no use if that relationship is not documented, activatable, and known to the Disaster Coordinator.
This chapter deals with formalizing networks, turning personal relationships into a collective response capability.
Mapping local actors: the 5 families¶
Before any disaster, the club must have mapped all the actors present on its territory. Not a phone book, an operational map: who does what, with what resources, and how to reach them.
Family 1, Rescue and emergency¶
These are the professional first responders. Rotary does not replace them, it complements them.
| Actor | What they do in a disaster | Contact to establish | What Rotary can bring |
|---|---|---|---|
| Fire department | Emergency rescue, extrication, fire suppression | Brigade commander | Logistics, vehicles, trained volunteers |
| EMS / Medical emergency | Emergency care, triage, medical transport | Medical director | Doctor, pharmacist members; patient transport |
| Civil protection | Official coordination, evacuation, shelter | Prefecture / Town Hall (emergency services) | Volunteers, spaces, funding |
| Red Cross / Red Crescent | Shelters, first aid, water, family-link restoration | Local delegate | Funding, complementary logistics, volunteers |
| Civil safety associations | Rescue, logistics, psychological support | Local president | Training exchange, joint exercises |
Family 2, Humanitarian and social aid¶
These organizations arrive in the hours or days that follow to meet the basic needs of affected populations.
| Actor | What they do | Contact to establish |
|---|---|---|
| Food aid charities | Food aid, clothing, accommodation | Local branch manager |
| Food Bank | Bulk food distribution | Regional director |
| Salvation Army | Food, accommodation, material aid | Local officer |
| Médecins Sans Frontières / Médecins du Monde | Medical care (large disasters) | National office (rare activation) |
| Neighborhood / community associations | Ground knowledge, trusted relay | President, solidarity lead |
| Migrant / diaspora associations | Translation, cultural mediation, network | Community leader |
Family 3, Religious communities¶
Often underestimated in response plans, religious communities are nonetheless among the first to mobilize. They have hosting spaces (parish halls, mosques, temples), established solidarity networks, and deep trust with vulnerable populations.
| Actor | Typical resources | Contact |
|---|---|---|
| Catholic / Protestant parishes | Parish halls, volunteer network, canteen, social network | Priest, pastor, deacon |
| Mosques | Prayer hall (large capacity), solidarity network, kitchen | Imam, association president |
| Buddhist / Hindu temples | Quiet spaces for psychological support, community network | Head monk |
| Synagogues | Solidarity network, community space | Rabbi, community president |
Concrete action: Invite a local religious leader to a club meeting once a year. Not to talk about religion, to establish the human contact. On disaster day, they will be an ally, not a stranger.
Family 4, Local authorities and public services¶
Local authorities are the coordinating authority. The Rotary club operates under their supervision in a crisis.
| Actor | Role in a disaster | Contact to establish |
|---|---|---|
| Town Hall / Commune | Official coordination, opening gymnasiums and halls, emergency housing, requisitioning | Operations director or deputy mayor for security |
| Departmental / regional council | Financial resources, logistical support, roads | Civil protection department |
| Prefecture | Emergency plan, departmental coordination | Emergency services head |
| Water / sanitation services | Network restoration, emergency shutoffs, potability | Technical on-call |
| Electricity services | Power restoration, safety shutoffs | Utility on-call |
| Gas services | Emergency shutoffs, leak securing | Utility on-call |
| Schools / colleges / high schools | Gymnasiums and canteens as emergency shelters | Head of institution + town hall |
Family 5, Local economic actors¶
This is where the Rotary network makes the difference. Your members know these actors. Often, they are part of them.
| Actor | Mobilizable resources | How to formalize the link |
|---|---|---|
| Big box stores / supermarkets | Bottled water, food, hygiene products, tarps | Pre-negotiated emergency donation agreement |
| Transport companies | Trucks, vans, logistics | Documented verbal agreement or letter of intent |
| Hotels | Rooms for emergency accommodation (under town hall agreement) | Director contact, hosting capacity noted |
| Pharmacies | Essential medicines, medical equipment | Emergency supply agreement |
| Gas stations | Fuel for generators and vehicles | Priority agreement in case of shortage |
| Construction companies | Heavy equipment, materials, skilled labor | Availability agreement |
| Printers | Forms, posters, information flyers | Free emergency printing |
| Food companies | Bulk food | Donation agreement |
Formalize ties: from personal relationship to collective capability¶
The problem with informal relationships¶
"I know the fire chief, we play golf together." Very well. But what if you are not available on disaster day? What if you are yourself affected? What if you have left the club? That relationship dies with your departure.
Formalization turns a personal contact into a collective club asset.
How to formalize: 3 levels¶
| Level | Method | Effort | Value |
|---|---|---|---|
| 1. Documentation | Enter the contact in the club directory with name, role, phone, mobilizable resources | 5 minutes | Contact survives member's departure |
| 2. Introduction | Invite the contact to a club meeting. They put a face on "Rotary". The Coordinator takes over the relationship. | 1 evening | Contact knows the club, not just one member |
| 3. Agreement | Sign a memorandum of understanding (MOU) or letter of intent | A few hours | Formal commitment, activatable in crisis without negotiation |
The simplified memorandum of understanding (MOU)¶
An MOU does not need to be a 20-page legal document. For a Rotary club, a one-page letter is enough:
MOU structure for a club: 1. Identification of the parties (Rotary Club of [CITY] and [ORGANIZATION]) 2. Purpose: cooperation in case of natural or technological disaster 3. Club commitments: trained volunteers, complementary funding, logistics 4. Partner commitments: specific resources, participation in drills, information sharing 5. Duration: 1 year, tacitly renewable 6. Operational contacts: 1 name + phone on each side 7. Signatures: Club President + head of the organization
Priority partners for signing an MOU: 1. Local Red Cross / Red Crescent 2. Town Hall (civil safety department) 3. A key economic actor (supermarket or transport company)
Annual actions: the relational calendar¶
Relationships are built over time. An annual calendar of actions ensures that ties are maintained, not just created.
| Month | Action | Responsible | Target partner |
|---|---|---|---|
| September | Invite the local Red Cross lead to a club meeting | Disaster Coordinator | Red Cross |
| October | Take part in the International Day for Disaster Risk Reduction (October 13, UN), co-organize an event with a partner | Coordinator + Comms | General public + partners |
| November | Meet the fire brigade commander (station visit or club invitation) | Coordinator | Fire department |
| January | Invite a town hall official (operations director or deputy mayor for security) | Club President | Local authorities |
| March | Take part in a municipal or departmental civil protection drill | Coordinator + 2-3 members | Civil protection |
| April | Renew or sign MOUs with key partners | President + Coordinator | All MOU partners |
| May | Inter-association local meeting: invite NGOs, associations, religious communities to share preparedness plans | Coordinator | All local actors |
| June | Annual review of partner relationships. Update of the external contacts directory. | Coordinator | Internal |
Principle: One annual visit per key partner. This is not bureaucracy, it is relational investment. The day you call the fire brigade commander at 3 a.m. to ask whether the zone is safe for your volunteers, they will answer because they know you.
The 3W principle: Who does What Where¶
Before launching any action in a disaster, three questions must be asked and documented:
WHO does WHAT on WHICH ZONE?
(Who does What Where)
This principle, drawn from OCHA humanitarian coordination, avoids duplication (two organizations distributing water at the same spot while a whole neighborhood gets nothing) and gaps (no one taking care of isolated elderly).
3W matrix to fill out in the first 24 hours¶
| Organization | WHAT (action) | WHERE (zone) | WHEN (period) | Contact |
|---|---|---|---|---|
| Red Cross | Shelter + first aid | Paul Bert gymnasium, Center | Continuous | [Name, phone] |
| Town Hall | Accommodation, drinking water | Community hall, North district | Continuous | [Name, phone] |
| Food aid charity | Food distribution | Supermarket parking lot, South zone | 10 a.m.-4 p.m. | [Name, phone] |
| Rotary Club of [CITY] | Community kitchen + hygiene kit distribution | Jean-Moulin school, East district | 7 a.m.-8 p.m. | [Name, phone] |
| Saint-Peter's parish | Reception of isolated elderly | Parish hall | 8 a.m.-10 p.m. | [Name, phone] |
| GAP IDENTIFIED | Lilas district, no coverage | West zone | , | , |
The last line is the most important. That is where Rotary delivers the most value: fill the gaps, do not duplicate what already exists.
Where to get 3W information¶
| Source | When | How |
|---|---|---|
| Municipal coordination meeting | Daily in acute phase | The club sends a representative |
| Prefectoral crisis cell | Acute and stabilization phase | Via official channel (often emergency plan) |
| Direct contact with local NGOs | Permanent | Calls, WhatsApp, field visits |
| OCHA cluster meeting | Major international disasters | Via DNA-RAG or RI |
Know your Rotary contacts: district and RAGs¶
Your club does not operate in a vacuum. The Rotary network itself is a network to activate, and it is considerably more powerful than most clubs imagine.
Essential district contacts¶
| Role | What they can do for you | Contact |
|---|---|---|
| District Governor (DG) | Activate the district response, coordinate neighboring clubs, validate DRGs | Phone: _______ |
| DRO (District Disaster Relief Officer) | Coordinate the operational response at district level, ensure club-RI liaison | Phone: _______ |
| DRFC (District Rotary Foundation Committee Chair) | Facilitate grant requests (DRG, Global Grants), manage DDF funds | Phone: _______ |
| District disaster committee chair | Coordinate inter-club resources, organize trainings | Phone: _______ |
| Neighboring clubs, Disaster Coordinators | Human and material reinforcement, logistics relay | Phone: _______ |
RAGs relevant for disasters¶
Rotary Action Groups (RAGs) are global networks of expert Rotarians in a given field. In a disaster, they provide technical expertise, connections and mentorship.
| RAG | Field | When to activate | Contact |
|---|---|---|---|
| DNA-RAG (Disaster Network of Assistance) | General disaster coordination, training, tools | Any disaster | dna-rag.com |
| WASH-RAG (Water, Sanitation & Hygiene) | Drinking water, sanitation, hygiene | Water/sanitation need | wash-rag.org |
| ShelterBox | Emergency shelters (tents, kits) | Emergency housing need | shelterbox.org |
| Disaster Aid | Survival kits, immediate response | Acute phase | disasteraid.org |
| RAGFP (Rotary Action Group for Peace) | Mediation, conflict zones | Disasters in conflict zones | rotaryactiongroupforpeace.org |
Concrete action: The club's Disaster Coordinator must have the direct contact details of the DRO and the regional DNA-RAG contact in their phone. Not in a file somewhere, in their phone contacts, ready to be dialed.
Mapping exercise: 4-step method¶
For clubs starting from scratch, here is the method to map local actors in one quarter.
Step 1, Internal inventory (1 club meeting)¶
Ask each member: "Which organizations in your territory do you know personally, through your professional activity or your commitments?"
Compile the answers in a simple table:
| Member | Known organization | Personal contact | Potential resources |
|---|---|---|---|
Step 2, Classification (Coordinator's work, 2 hours)¶
Classify each organization in one of the 5 families. Identify the families where you have gaps. Prioritize families 1 (emergency) and 4 (authorities) if they are incomplete.
Step 3, Making contact (2-3 months)¶
For each actor identified: 1. The member who knows the organization makes the first contact 2. They present the club's disaster preparedness project 3. They propose a meeting or a club invitation 4. The Coordinator attends the meeting to establish the institutional link
Step 4, Formalization (ongoing)¶
For each established contact: 1. Document in the external contacts directory (level 1) 2. Invite to the club (level 2) 3. Propose an MOU if relevant (level 3)
Pitfalls to avoid¶
| Pitfall | Consequence | Solution |
|---|---|---|
| Relying on a single member for a key contact | Contact lost if the member is absent or leaves the club | Introduce the contact to the Coordinator AND the President, triangulation |
| Mapping without maintaining | Obsolete contacts within 12 months | Annual meetings calendar |
| Ignoring informal actors (religious communities, neighborhood associations) | Loss of community trust, gaps in coverage | Systematically include family 3 |
| Trying to do everything yourself | Duplication, exhaustion, tensions with other organizations | Systematic 3W: fill gaps, do not duplicate |
| Arriving on disaster day without being known by partners | Rejection, mistrust, wasted time | At least one annual meeting with each key partner |
| Promising capabilities the club cannot deliver | Disappointment, lasting loss of credibility | Only formalize what you can actually mobilize |
Annual checklist, Networks and partnerships¶
To be completed between July and September of each Rotary year:
- Mapping of the 5 actor families updated
- External contacts directory verified (verification call per contact)
- At least 1 active MOU with a key partner (Red Cross or town hall)
- District DRO contact verified and saved in the Coordinator's phone
- Regional DNA-RAG contact identified
- Annual partner meetings calendar planned
- At least 1 partner invited to the club in the last 12 months
- Club participation in at least 1 civil protection drill in the last 12 months
- "Liaison agent" members designated for each key partner
- Mapping results presented to the club at a meeting
Your members already know the right people. Your job is not to create a network, it is to make visible and activatable a network that already exists around your table every week. Mapping and formalization are not administrative exercises. They are the gestures that turn 30 individual address books into a collective response capability.